Question 1

What happens when a dental claim needs follow-up?

Accepted Answer

Openstand’s published dental workflow describes verifying each submission, surfacing missing information, and keeping payer follow-up moving.

Question 2

How does Openstand handle recall and rebooking?

Accepted Answer

The dental workflow describes sending approved recall and rebooking texts, capturing the next response, and returning patients to the schedule.

Question 3

Can Openstand help with a canceled chair?

Accepted Answer

The published workflow describes matching an opening to eligible waitlist patients and making the next outreach clear for the team.

Question 4

Does Openstand replace our practice-management system?

Accepted Answer

No. Openstand works alongside the practice management or scheduling systems your clinic already uses. Coverage is workflow-led and confirmed against your system version during setup.

Question 5

Does the daily P&L calculate profitability?

Accepted Answer

No. The published dental offer excludes practice expense reporting and profitability calculations. It says broader practice comparisons need PMS or accounting context and are not fields in the stated daily report.